faq

Frequently asked questions

If an item has sold out can you make another?


Quite possibly. Just send me a message and i'll see what I can do!




Will my item look exactly like the photo?


In many cases, the item listed and photographed, is exactly the item you'll receive. However I sometimes make more than one of an item. They are still individual and unique, as they're made from nature! This means that the item you receive may be very similar but not identical to the one in the photograph.




Do you offer giftwrapping?


Every order from Silver and Birch is wrapped in tissue and pretty tape. If you can resist a peek, all you'll need to do is add a gift tag!




Do you sell wholesale?


We do. Please contact us for more details.




How do I care for my jewellery?


In order to keep your jewellery in great condition, store away from direct sunlight. Remove before applying hairspray, perfume or other beauty products, showering or swimming, and cleaning with harsh chemicals. If resin becomes extremely hot, it may become malleable, so just allow it to cool to room temperature before handling excessively. The best way to restore resin's shine is to use a plastic polish.




Shipping


Silver & Birch is based in the UK. We offer free UK shipping on orders over £60. We can ship worldwide, shipping cost will be calculated at the checkout. Orders will normally be dispatched within 3-5 working days. UK orders will be shipped via Royal Mail 2nd class. International orders will be shipped via Royal Mail standard parcels. If you require tracked shipping, please select this option at the checkout.




Refunds and exchanges


It's really important to us that you're happy with your purchase. If you have a problem when you receive your order, please get in touch so it can be resolved. We can accept returns within 14 days of receipt. Pease get in touch with us for return details and return your item in it's original packaging.




Do you take custom orders?


We don't take custom orders at this time.





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